Delivery & Returns

Delivery Schedule

We use a courier service to deliver our wines to the British Mainland. We only ship within mainland UK. Delivery is normally made within 7 working days of receipt of order. If we cannot deliver within 30 days of receipt of your order we will inform you immediately and agree another time for delivery. Should we fail to agree, we will offer you a complete refund.

The charges for this service are outlined below. Please note that 1 case = 12 bottles of wine. A surcharge will apply for certain postcodes, mainly the Scottish Highlands. Delivery is charged at £7.80 for the first case and increases incremently for each subsequent case or part thereof.

Please ensure the correct address is provided and recipients are able to accept deliveries. Refused and failed deliveries will be returned back to Smithfield Wine at a cost of £14.50 payable by the buyer. If no-one is available to receive the goods our carrier will notify the recipient of the attempted delivery with a "Card" placed through the letter box. If the items are not claimed within 5 days they will be returned to Smithfield Wine at a cost of £14.50 payable by the buyer.

We offer a FREE personal wine delivery service to customers within a 25 mile radius of Central Manchester ( minimum order of 12 bottles).

Delivery Charges

Total Number of Bottles / Area	1 to 11	A Case of 12
UK – Local postcodes listed below	£9.50	£0.00
UK – Mainland (except Scottish Highlands & Northern Ireland)	£9.50	£7.50
Other UK Addresses	£22.50	£20.50
Eire	£26.00	£24.00
Isle of Man & Channel Islands	£26.00	£24.00

Additional parcels will be charged at the applicable rate.

Postcode's Eligible For Local Delivery

BL0-BL9
M1-M9
M11-M35
M38, M40, M41
M43-M46
M50, M60, M90

OL1-OL16
SK1-SK9
SK12-SK16
WA3, WA13, WA14
WN1-WN8

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Secure Online Ordering

We process credit/debit card orders using SSL technology via a secure server. Orders are processed manually by ourselves NOT by a third party clearing house. For your security, customer details are NOT stored on a database that can be accessed from the Internet. When you reach the stage in the ordering process where you are required to enter your card details, you will automatically be redirected to a page on a secure server. A golden padlock will appear on your browser, indicating that it is safe to proceed.

If you are still uneasy about giving your credit card details over the Internet we would be happy to accept your order by phone, fax or in person. We also accept payments by cash or cheque.

Customer Care

We are committed to providing the highest levels of customer satisfaction. We are very interested in your comments about our products and service. Should you wish to speak to our customer care department for any reason, you can reach us on (0044)161 273 6070 between 09:00 and 17:00, calls are charged at normal rates. Outside of these hours you may leave a message. Alternatively email us at care@smithfieldwine.com.

We will respond to all complaints/comments within 5 working days providing a likely timescale for resolving any disputes and will keep you informed on the progress of your complaint. All matters will be treated fairly and in complete confidence.

Privacy Statement

Smithfield Consulting Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

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